Medical Teams IT Service Desk

1. In Windows go to "Start" and type "Credential Manager."

2. When "Credential Manager" appears in the list, click on "Credential Manager." 

3. Click on "Windows Credentials."  There should be a list for "OneDrive Cached Credential Business - Business1."  Click on "OneDrive Cached Credential Business - Business1" to open the settings.

4. Once the settings window appears, click on "Remove."

5. When prompted to delete the credential, click on "Yes."

The error should be resolved, and a file now can be shared.   NOTE: The first time can take several minutes when sharing a file, as the information stored in the cache needs to rebuild.