Medical Teams IT Service Desk

Account

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Password 3

• How Do I Change My Password Remotely
• How do I change my password in Office.com
• Forgot password - change using Microsoft Authenticator application

General

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FAQ 6

• New Help Desk Introduction
• How to write a ticket
• Self Help Resources
• How to submit a ticket
• Boardroom Instructions

See all 6 articles

Hardware

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Audio 1

• Apple AirPods and Windows 10

Docking Station 0

Laptop 0

Microphone 0

Monitor 0

Mouse 0

Printer 0

Webcam 0

Intune 1

• Intune Android Corporate-owned, Fully managed enrollment process

Keyboard 0

Network

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VPN 0

Security

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MFA (Multifactor Authentication) 1

• Microsoft Authenticator install directions

Software

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Adobe 0

Certify 0

Docusign 1

• Sending a document with Docusign for a signature

CRM 1

• How to Share a Personal View in Dynamics 365 (CRM)

Excel 0

Forms 0

O365 3

• How to Update Office 365 Profile Picture
• My Icons are Missing in office.com
• Teams meeting is not showing in my Outlook calendar

OneDrive 2

• How do I share OneDrive files externally
• Sharing a OneDrive File Error - "Your cached credentials have expired"

OneNote 2

• How do I Send an Outlook Email as Text To OneNote
• Sending an Outlook Email to OneNote as an Image

Outlook 12

• How do I create a signature in Outlook
• Outlook keeps asking me for my password
• How do I install Outlook on my Android phone
• How do I install Outlook on my iPhone
• Windows Security keeps prompting for my PIN

See all 12 articles

Paycom 1

• How Do I Access Paycom

Power BI 2

• Exporting Tables or Matrix Report from Power BI
• Drilling down into data in Power BI

PowerPoint 0

Project 0

Robin 0

SharePoint 0

Stream 0

Teams 12

• Conference room camera/audio not recognized in a Teams Meeting
• How do I Enable/Disable Teams Notifications
• How do I mute or turn off chat notifications in Teams
• Streaming Video in a Teams Meeting
• How do I share sound from my computer in Teams meetings

See all 12 articles

Unit4/UBW 5

• Extracting a GL Report
• Create New Attribute Values
• Generating Goods Received Notes
• Request Access to UBW/ERP
• Unit4 Login Error/Failure

Visio 1

• How do I install Visio on my computer?

Word 1

• How to edit a PDF in Word

Third Party Application 0

General 0

Budgeting 0

General Ledger 0

Web Browser

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Google Chrome 1

• Clear the Chrome browser cache

Microsoft Edge 1

• Clear the Edge web browser cache

Mozilla Firefox 1

• Clear the Firefox browser cache

Windows

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Windows 10 3

• How do I update Windows 10
• Turn off Windows 10 Mail notifications
• How do I add a Bluetooth Device