Please follow the steps provided to troubleshoot issues that may be preventing an iPhone from synching with Outlook.


  1. Check your internet and ensure you have a stable connection:
    1. Try switching between Wi-Fi and cellular data or restarting your device.
  2. Update the Outlook app: 
    1. Outdated apps can cause compatibility issues.  In the app store search for the Outlook app and if there is an available update install it, check to see if that resolves the problem.
  3. Remove and re-add your email account:
    1. In your iPhone go to Settings, scroll down and tap on "Passwords & Accounts." Select your Outlook email account then tap "Delete Account." 
    2. Re-add your email account by tapping "Add Account" and following the prompts.
  4. Enable background refresh of Apps:
    1. Settings>General>Background App Refresh.  Confirm that it is enabled for Outlook.
    2. Enabling Background App Refresh for Outlook allows Outlook to receive new data in the background.
  5. Reset network settings:
    1. Settings>General>Reset>Reset Network Settings (Resetting network settings will reset your saved Wi-Fi networks and Passwords.).
    2. network issues can cause emails to not synch properly.  Resetting your network settings may help to resolve this issue.
  6. Reset Account to clear Cache and Data:
    1. Open the Outlook App on your iPhone>Settings (gear icon), scroll down to choose 'Reset Account.'
    2. This operation will clear the cached data without deleting emails.
  7. Disable low power mode:
    1. Settings>Battery and turn off "Low Power Mode."
    2. Low power mode reduces background activities to save battery life, which could affect the performance of the Outlook App synching. 


If the problem still persists or is happening intermittently, please submit a support ticket to the help desk for further assistance.